Hello Topliners!
Are you measuring service level agreements (SLAs) between marketing and sales? (Example SLA: Sales has 24 hours to respond to all "A1" scored leads or they revert back to marketing. Example Measurement: The team in the West always meets the SLA but the team in the East is struggling.)
I'm looking for a few examples of Salesforce.com dashboards or reports that measure SLA adherence. Would you be willing to share a screenshot or two with me? Feel free to blur out whatever names/data you need to in order to protect the guilty innocent. Also, if you would prefer to just share it directly with me and not here on Topliners you can email me at hfoeh@lattice-engines.com.
How will this be used? I've had this question lately from several Lattice Engines customers: "How can I measure the effectiveness of the SLAs that I'm implementing?" So I'm working on a best practices document and I really need a few real-world examples. Who better to ask than the Topliners community?
Many thanks!
Heather