Tools I'm using and wanting to use:
- Events and Surveys Module,
- Custom Data Objects,
- WebEx POST to server cloud connector for registration,
- WebEx query for attendance cloud connector,
- Relationship One create external asset activity for CDOs
I'll break down the process flow as it is right now to the point where I'm stuck. The goal is to fully automate this process. Please comment with any suggestions or improvements. FYI we're on E9.
1. From our Drupal form POST to Eloqua I'm able to get the contact registered, at the same time creating an event registration data card in the Web Seminar - ESM event.
- The different webinar campaigns are segmented by our campaign names and have a date of the webinar on the sessions
2. The cloud connector that creates the WebEx registration is also associated to our Web Seminar - CDO object. This object only holds these fields at the time of registration, email, webinar ID, join URL and unique ID. We're unable to get any of our custom values to the CDO data card here.
3. The day after the event the Web seminar - ESM actions send the registrants to the program that runs the WebEx query cloud connector.
4. The modification of the the CDO data card triggers the CDO services action and drops them into our Webinar Handling program.
All good so far...
5. The Webinar Handling program can evaluate each data card independently and create external campaign associations with the Relationship One External Activity Generator, but I'm missing the campaign ID value on the data card to make this scale. It would look something like this...
Now I have attendee info for each data card but no campaign ID on the data card to associate it to the correct campaign in a scalable way. I would also need the use of the campaign name in order to drop these contacts into the correct contact groups so we know who to send the correct type of follow up communication to ("sorry we missed you", "thanks for attending"). The follow up is handled by a different program to provide a more relevant email but is reliant on the "attended" contact group for each campaign type.
The holes I'm left with for the Webinar Handling program is the missing Campaign ID and Campaign Name values. If anyone has any ideas or other process flows to tackles this let me know.